You exaggerate, 99.9% of models (only 4 out of 1087) don't try to steal from the cam site they are working on. Although, not to sound crude, but your site is all asians so maybe the percentage is a higher amount with that ethnic group.
Mark is not my friend. I have never met him nor done business with him and I am pretty sure I have pissed him off a few times. I have no dogs in this fight I just call it like I see it and use common sense and experience. I looked at his software 4 years ago pretty thoroughly and decided it wasn't for me.
Just a white label? What he offers is much more than a white label *IF* the person using it actually takes advantages of the features. All A white label is the parent company's cam site with your name slapped on top and some different colors, on your domain. Period. With Mark's solution you can control and manage your own chat host. Your chat host cam make money from other people in the network not just your traffic. If are trying to start your own cam site but don't have the hundreds of thousands to hire programmers buy lots of expensive hardware etc... then you can start small with his solution and still have your own cam site. If you only have a few chat host starting off, when yours are offline there is always others on, so your site never goes with out having chat host live. Something that you would fighting if you started your own cam site with a $269 script
You can also have your own merchant account with his solution vs a white label.
Now if someone pays all of the license fees and monthly charges and doesn't put any chat host online and doesn't make many or any sales, then yeah it is just a white label TO THEM because they aren't using all of the functions it offers. Those people should have done a white label from the start but it is their own damn faults.
You asked a two part question " How can superior (at this point) software deliver low sales and angry people. "
Angry people: They are angry because they purchased something that they thought they wanted but come to find out it didn't fit their needs. This was their own damn fault for not knowing what THEY needed.
You might be able to understand it better this way. If 100 people go get a white label site, lets say 95 will still fail. Why? because they didn't generate traffic and make sales, their work ethic sucked, or maybe they just sucked all together.. it happens ALL THE TIME. Do you ever hear those 95 people crying on GFY... maybe a few but hardly ever do you hear any of the affiliates who used a white label cry because they didnt make lots of money and quit... Take the same people that were going to fail no matter what (have no concept of running a business much less the ability to generate traffic and make sales) and now have them shell out a couple thousand dollars to get started plus monthly fees. 95% of them are going to be pissed when they fail. They not only failed but it cost them money to fail and while they were failing they were paying monthly fees. They then feel like they were scammed. Failures blame everyone else, never themselves. I can't learn from your mistakes if you think you never did anything wrong.
Why isn't mark doing better with a superior product? Because there is A LOT more to a successful cam business than the software platform. Software is just one small component. What is more important is traffic (sales) and chat host and the perfect harmony you need from both of them. Mark's site has never had more than 4-5 girls on it on avg. How does the site make money?? from cam sales. When you only have a couple chat host on it stifles sales because the selection is terrible. I would rather choose from 100 chat host than 5. If I don't like those 5 chat host I leave. Also only having 5 online makes a site look dead. You can only collect so much in sales when you just have a couple girls working at a time .
Now at the same time, quality is much much better than quantity, but you really need both to be successful. The lion share of any cam sites sales will come from its whales. The 10% of customers who will spend 90% of the sales. In order to get whales you need a lot of quality chat host that are pros and can turn the customers into whales and make them fall in love with them (retain them). It's tough to do that when you have 4-5 chat host on. Whales might land on his site all the time, not see a chat host they like and they are off to the next site. He needs a bigger net to catch them and keep them.