Quote:
Originally Posted by Chris
We want to see the scan to see the post mark to see exactly where the error is so we can fix it - it is no way calling him out or calling him a liar. According to our records it was shipped and it arrived to him. Longer than he would of liked but it did arrive. Both cards have arrived. Anyone living in a country like brazil will tell you the mail system is EXTREMELY slow. We can not control that with standard shipping.
Tranza is dealing with us directly and this issue will be resolved.
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Sorry, we cross posted. But, are you now saying that you'll refund his express shipping fee regardless of whether or not he publicly posts the scan of the post mark? Because your last post here suggested you would not.