Originally Posted by RuthB

Firstly, I apologize if my initial response came across as 'bitchy'. Personally I prefer for things to be dealt with off the forums when they are already being dealt with through an open line of communication, and that is where I was coming from.

With regards to Tranza's situation, we have investigated the situation and we will be refunding the additional fee for the replacement card, however since Tranza requested on ICQ on February 3rd that the second card be shipped via express, and as the shipment has already gone out, we cannot refund those fees.

In the future we will ensure that any requests made for an express shipment of the card via email/ICQ/IM will be followed up by an email request from the client direct to our accounts department to ensure the client confirms s/he is aware of and willing to pay the express shipment fee.

Harvey, I tried to add you on ICQ regarding your currency exchange issues. Paxum does not add anything to the Forex fee so the only reason you would see such high exchange rates would be based on the ATM machine itself. Please email me ([email protected]) your Paxum email address and I'll have someone take a look at your account.