Hi Tranza,
As always you got a hold of me easily this morning, and I'm pretty sure you already know that I would have taken care of this for you without any need to involve GFY, but anyway...
Your account is currently being investigated and any fees that should be refunded will of course be refunded to your account.
As with all our clients, we do appreciate and value your business, but I would ask that, should an issue arise in the future, you please allow us a little bit of time to investigate and correct any errors before bringing the issue to the boards!
I'll contact you as soon as I have an update on this issue.
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Juicy - so you know, the package was actually shipped from Montreal, Canada to Brazil, therefore the rates you show are not accurate at all. Please redo your search via Fedex and you'll see the figures are well over $100 USD (close to $200 actually) for an express shipment from and to these specific locations.
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Tom - We offer the following withdrawal methods - Wire, Check, ACH (in US), withdrawal to an existing credit/debit card, and of course withdrawal to the Paxum Mastercard.
The $44.95 fee is the annual fee for the Paxum Mastercard. It is actually free to signup and get setup for your Paxum account, and you can access your funds through any of the methods described above.
Each Paxum account is split into two; first there is your ewallet where your funds are delivered (sometimes referred to as a checking account), and then there is the Paxum Mastercard, one of the options you have for withdrawal. We do not provide checks to draw against your Paxum ewallet account, however we do provide the withdrawal options described above.
I'd be happy to answer any other questions you may have about Paxum, feel free to hit me up directly if you prefer, or
check out our site for more information (including fees/limits)
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Cash - there is a 25 cent fee to transfer funds from your Paxum ewallet account to your Paxum Mastercard. The load is instant and you can access your funds immediately.