Ok, I didn't want to bring this to the boards, but enough is enough.
I opened my Paxum account in November.
After sending my docs, and getting my account accepted (which took a couple of weeks), my card was finally shipped.
I got hit with a $45 card fee on December 15. And was told that my card was sent on Dec 23.
So far so good (I'm not happy to pay a fee even before I get the card, but what ca I do, right?).
On January 17, after no news or card, I talked to Ruth, from their support, about my card. She guaranteed that it was shipped on Dec 23, and that I should get it within 2 weeks.
On February 3, no card yet, I contacted Ruth. She apologized, said that it might have been lost in the mail, and told me she was going to send me a new card, through express shipping, and it would take 1 week for me to get it.
Today I received a card, with a
postal office stamp from January 18 (I figure it was the first card sent?)!!
Fine, fuck it, I'm happy to be able to use it finally.
I go to the ATM, and try to withdraw some money. It shows "insufficient funds". I'm like: WTF? I have almost $3k on that account!
I go online, and find out I had to transfer my money from the checking account to the credit card. No biggie.
I do that, and check my statements. And what do I find on the statements???
I got hit with a SECOND $45 card fee on February 3rd. AND a $95 EXPRESS SHIPPING FEE!
WTF!!!
Cliff notes: Got hit with a $45 fee on December 15th. The card was only mailed on January 18th. On February 3rd I talk to support because I didn't get my card yet, they send me a new one and charge me a $140 fee, without my approval!!
I really do hope I get a full refund on those fees. AND I hope you guys improve your game. So far I'm not impressed at all!
