Quote:
Originally Posted by Zombaio_Tomas
But after 3 years with 600k+ payments on time we are a couple of days late now without any trust that this is caused by a genuine error, is also very sad.
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Have you not been around for the past... oh, couple of years?
While it may be no fault of yours, but there is a reason people are so quick to remove trust from people who are handling their money.
Recent events in case you missed them... Epassporte. They pretty much gave us all the same assurances you just did... "funds are in motion", "you'll get your money soon", etc etc etc. And looked what happened.
If you're expecting any sympathy then, well, you're in for a long road because people have been screwed over countless times over the years, and it pretty much always starts with some downplaying of "late payments".
IMHO, if you want trust, then you need to be as transparent as possible instead of playing the pity card and hoping people will juyst take your word for it.
Here's what I don't understand as well.. I looked in our zoa area and see a note of "late for NEXT WEEKS check. Now, you're saying this has all been cleared up, then why is our check for NEXT WEEK (03 January 2011) also being delayed?
ID - Payout type - Created - Settlement - Amount - To Reserve - From Reserve - Total - Status
989xxxx - Wire - 2010-12-20 -
2011-01-03 - $xxxx.xx - $-0.00 - $0.00 - $xxxx.xx - Payout sent for clearing (Late)
989xxxx - Wire - 2010-12-13 - 2010-12-27 - $xxxx.xx - $-0.00 - $0.00 - $xxxx.xx - Payout sent for clearing (Late)
What I don't get is how is our payment that is supposed to be sent out AFTER the "holydays" being affected by this "corrupted swift file"?
If you really wanted to make this right, you could do same day wires and correct this error that you admit is your own fault.. but instead, you give us epassporte lines like "soon" and, (paraphrasing) "funds are in motion". And then you expect people to not be concerned? Are you serious?