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Raising the rates like that without telling existing customers is unprofessional. I did receive an email and private message in my Zombaio merchant back end interface about the 5% rolling reserve and an explanation why specifically about the Mastercard situation. At least we will get that back after 180 days.
But almost doubling my processing rate with no notice or even disclosure is unacceptable. I was paying 4.9% and now I have to pay 8.9% on a site doing under a grand per week in business? That changes the game for smaller webmaster, with one or especially multiple pay sites or VOD sites with recurring billing or a purchase of credits model.
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