Sent a support email in for something to be done with my server. It wasn't really complicated, but it was something that was impossible for me to do myself, via the CP.
It wasn't urgent. It really wasn't. I even said 'low priority - no rush' and 'When you get a spare minute...
Sent email,
less than 7 mins later, I had email back - 'Its Done'...
Nice ! Well done phat / amerinoc.
