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We have 2 dedicated boxes with them sice a month ago when datahosters closed. By now 100% uptime.
ICQ or phone support is fast, email support takes 24 hours to get answered. Anyway we admin our own servers so we don't usually ask for support. The only thing that i didn't like at first was the amount of info that you must send them to get started, sign a contract, etc but now i have forgot that as we are so happy with them.
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