Quote:
Originally posted by corvett
As far as the reporting goes, aside from a few minor bugs that were quickly repaired as soon as we were notified, everything seems to be running well.
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Hmmm, I don't know about that one.
Let me show you an email thread between me and my ccbill sponsor and ccbill:
1. After asking my sponsor about ccbill sales going down, I checked my stats and sent this to my sponsor:
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I had 3 income sources w/ ccbill making about $1800- $2000 every 30 days. Now it went down to about $1200 and doesn't seem to improve.
It' not just the last few days.
Check my signup report for ... :
2002-12-12 to 2003-01-12: 64 signups (75,078 clicks)
2003-01-12 to 2003-02-12: 56 signups (71,420 clicks)
2003-02-12 to 2003-03-12: 73 signups (107,159 clicks)
2003-03-12 to 2003-04-12: 55 signups (90,524 clicks)
2003-04-12 to 2003-05-12: 29 signups (73,453 clicks)
As you can see about 55 is the absolute minimum for 30 days. And the last 30 days I had only 29!
And you can see my traffic is pretty steady. Nothing changed in the quality of the traffic (I can see this in other non-ccbill revenues).
The only conclusion I can draw is that I missed about 25 defenite sales the last 30 days.
Thanks
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2. My sponsor forwarded this email to ccbill and added this:
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hey ive noticed with the switch in the new system may have set back some credit card processing transactions. but i think the system came into effect on the 5th. i just got some data that is pretty consistant on one of my affiliates who did a compile of his sales.
it looks as though some transactions arent fully going through.
i just wanted to make you aware of this just for troubleshooting purposes. so the tech team can look into this as well.
thanks
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3. Ccbill answered:
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Dear Webmaster,
What is the below affiliates account number?
Although a new reporting system was created for our clients that would not have effected any transactions that we process through the credit card system. There could be a possibility that the stats are being reported in error however. Please reply.
Thank you,
Andrew
CCBill Accounting
[email protected]
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4. My sponsor replies with my affiliate account number and this is what ccbill responds:
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Dear Affiliate,
We are going to need more proof that there are discrepancies with our tracking of sales. The numbers provided are not enough for us to investigate further upon.
Danny T
Tech Support
CCBill.com
1-888-906-0666 (US)
1-888-596-9279 (Int'l)
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I shortened the email as ccbil employees forwarded the email back and forth a bit.
I don't get it?
- What more proof can I give?
- Aren't my stats consistent enough?
- Why does ccbill ask my affiliate account number first & then after getting it replies "we can't do nothing"?