Originally Posted by RuthB

the only way I can see this happening is if the ATM that you used had a small withdrawal limit. Our limit is $2,500 per day, and if you want to take that out in one complete transaction you are able to.

We have absolutely no control over ATM withdrawal limits imposed by the machine itself.

We only charge $2USD per transaction, worldwide, and there are no hidden fees added on top at all. What you see is what you get - $2USD for an ATM withdrawal, period.