View Single Post
Old 05-21-2003, 12:59 PM  
racksale
Confirmed User
 
Join Date: Dec 2002
Posts: 157
"Mr. Rick", I unsuspended the few accounts which were causing the server load to be an issue at times, about 2 days ago. If you are still having issues, you can contact one of our support reps directly on ICQ: 11225526 or 721635. Also, as stated on our main page, we did not have access to our mailserver/support desk during some of the downtime, which would explain the delay in us replying to your email or support ticket. We are almost done with the backlog of the enormous amount of support emails and tickets that flooded in over the past 2 days. We also are providing some sort of compensation to clients that were affected by the downtime (as you can see on the main page of racksale.com). In response to a few other posts here, we are NOT a cheap host (cheap hosts don't offer free traffic/bandwidth/discounts for downtime), just a company that ran into a tough issue. Coupled with Murphy's Law and the random possibility that anything can happen at anytime, we were put through a very difficult test, which we have now come out of stronger than ever before. Take care.


Sincerely,
Paul
Racksale Inc.
__________________
Wanna talk Search Engine Optimization?
ICQ: 19678140
racksale is offline   Share thread on Digg Share thread on Twitter Share thread on Reddit Share thread on Facebook Reply With Quote