"The majority of cardholders can now access the funds on their Visa Card using their existing virtual card and/or physical card(s), without providing SKNANB further information. A small percentage of cardholders will be required to provide certain confirming due diligence information. If you have attempted to use your card without success, it likely means that your account has been identified as one requiring additional due diligence iformation. Please email us at
[email protected], including the first and last name on the card and the last four digits of either the virtual or physical card and we will verify as soon as is possible as to whether or not you will need to provide additional due diligence information. Please be patient, as we are receiving many emails regarding this matter; we are attempting to respond to all emails within 24 hours."