Quote:
Originally Posted by tony286
I agree and I can see that. I wasnt going to give the lady on the phone a hardtime its not her call. But I will look for someone else. I have ordered from them 5 times. Its 5 big bulbs not a washing machine so I doubt its going to take hours of manpower. oh well it annoyed me Im now over it. Its like group therapy here. lol
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I wouldn't give her a hard time. Just tell her to talk it over with her supervisor and get back to you on it. Tell her that she has 24 hours to let you know before you contact your bank. No need to be an asshole, but be firm.
It's worth another try. Tell her that the more you think about this charge, the more disappointed that you are in their company. Ask them to reconsider the charge - perhaps even giving you a credit for that charge towards your next order. If they really appreciate you as a customer, they'll take care of you on this. If they don't appreciate you, they'll take every opportunity to get a dollar out of you - including restocking fees.