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I used to hate them, until I ran a company shipping large, heavily packed items all over the country. If you didn't want it in the first place, you shouldn't have ordered it. Mistakes happen, company and customer side. I never asked a customer to eat a company mistake, I don't think companies should have to eat customer mistakes either.
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“ I have the simplest tastes. I am always satisfied with the best.” -Oscar Wilde
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