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It's all pretty simple and plain:
epassporte wallet money --> it's in their own bank in Curacao, so you can request a wire.
epassporte virtual visa money --> it's in St Kitts bank and we have to wait until they release it.
So why is virtual visa account balance not available? very simple, because epass doesn't have access to the banks database anymore.
And why did St Kitts bank cut off epassporte? Because they had to, to keep in compliance with the Visa rules.
And last but not least, leave Michael alone, he is just a support guy and doesn't know much more then we do
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