09-29-2010, 12:38 PM
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Let's do some business!
Industry Role:
Join Date: Sep 2004
Location: Austin, TX
Posts: 31,359
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Quote:
Originally Posted by MetaMan
LOL no prob, i run shipping in my mainstream. it is not easy to deal with customers trust meeeee. and costs alot of money to re process orders. more so than people realize, you have to hire someone to give support to people who need to know how to return, you need someone to look at the billing to issue any refunds on price changes, you need someone to physically re stock items. lot more to it then people realize.
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Refunds are acceptable. Exchanges are not. It's fine if that's your policy, but I would never buy from you again.
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