Quote:
Originally Posted by Tempest
LOL... typical programmer response... Just go with osticket... Many use it and so it's familiar... Your time is better spent on paying tasks.
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If i do with a prewritten one, it definately won't be osticket. Already tried it and I just didn't like it and didn't feel comfortable and efficient inside there.
Quote:
Originally Posted by epitome
If you're asking for your business, you always promptly reply to emails and get things done regarding your Mech Bunny tube script so I am happy with email support.
If you're talking overall, I prefer a ticket system with an ICQ# available for urgent matters.
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Yeah, asking for my own business. Thats pretty much what I do now...when poeple icq me with small questions or issues, handle it there and if its something bigger that I can't deal with right away then i ask them to email me because it's too easy for me to forget icqs. I leave emails marked unread until I can get to them. However, the problem with this is sometimes i accidently click the email, mark it unread and then it gets lost in the pile. Hense, thinking of a ticket system. I always secretly hated them, but from the looks of things people prefer it over email.