Quote:
Originally Posted by k0nr4d
Interesting results here. I actually expected ticket system to lose greatly to ICQ but alot of people seem to like them.
I suppose it's good, they can look over in an archive to read up on something they may have forgotten how to do, easy to manage from my end...definately something ill have to look into.
Anyone know any good software? I'm hearing alot about kayako.
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I haven't liked anything I have tested including Kayako. A ticket/live operator combination that organizes all chat logs and ticket history in a way where support reps can quickly see what was said by others so clients are not stuck asking the same questions a dozen times and it will appear to the customer you remember them if you talk about previous conversations in responses. Even if it is just you it will give you a history you can see
at a glance so you remember everything. I like a lot about
ChatStat as far as live support goes. You can even use ICQ in their system.
You should build one and sell licenses... I think you would sell quite a few of them.