Quote:
Originally Posted by MaDalton
depends on if i just want something done or have a question - but i prefer to always talk to the same person, therefore i dislike tickets cause i never know who will work on it. sometimes with tickets and a support crew behind it you have to explain the same thing over and over again - and i HATE that.
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Easy solution to that is requesting who you want to speak with. :-)
I know where you are coming from, and I do that all the time. Particularly with hosting. There are certain techs who know what I want and how I do things, I always request them. Works perfect.
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