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Sly · 09-29-2010, 09:38 AM

I think a ticket system is the most efficient. Customers aren't crazy about it because they want "live support" but I would definitely say that in the big picture, tickets are better.

Me personally, very rarely do I want to talk live unless I have a lot of variable questions. If everything is cut and dry... "I need this and this"... tickets are best. It's like the difference between a phone call and a text message. Why bother with the chitchat and waiting when you can send a message and move on to the next thing?

09-29-2010, 09:38 AM
Sly Let's do some business! Industry Role: Join Date: Sep 2004 Location: Austin, TX Posts: 31,358	I think a ticket system is the most efficient. Customers aren't crazy about it because they want "live support" but I would definitely say that in the big picture, tickets are better. Me personally, very rarely do I want to talk live unless I have a lot of variable questions. If everything is cut and dry... "I need this and this"... tickets are best. It's like the difference between a phone call and a text message. Why bother with the chitchat and waiting when you can send a message and move on to the next thing? __________________ Vacares - Web Hosting, Domains, O365, Security & More - Paxum and BTC Accepted Windows VPS now available Great for TSS, Nifty Stats, remote work, virtual assistants, etc. Click here for more details.