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Dear Mr. ///,
Thank you for contacting Visa Europe.
Please be informed that our Member financial institutions issue cards and are responsible for all account management and billing inquiries. As such, Visa does not have access to or jurisdiction over, cardholder accounts. Account information is confidential and is proprietary between the issuing financial institution and the cardholder.
On September 2, 2010, Visa blocked network access on prepaid cards issued by St. Kitts-Nevis-Anguilla National Bank (SKNA) in an attempt to address certain program deficiencies. In this instance, the lack of adherence to the necessary controls required prompted Visa's action to limit the use of prepaid cards in accordance with the bank's request. ePassporte is a third party agent that works with SKNA.
It is important to note that impacted SKNA prepaid cardholders should still be able to access their funds through SKNA or SKNA's agent, ePassporte.com.
For more information about accessing your funds, please contact SKNA (https://www.sknanb.com/contacts.htm) or ePassporte.com (https://www.epassporte.com/secure/js...UsPersonal.jsp).
Visa is committed to maintaining the integrity of its global payment network and routinely conducts due diligence to ensure Visa prepaid programs adhere to the company's stringent program requirements and controls.
Kind regards,
Bernadette
Customer Services Representative I Visa Europe I www.visaeurope.com <http://www.visaeurope.com/> | +44 207 795 5777
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I asked them when and if I would be able to access my money again. Nothing new.
They did however specify the program deficiencies a little further:
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In this instance, the lack of adherence to the necessary controls required prompted Visa's action to limit the use of prepaid cards in accordance with the bank's request.
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Do your accounting, epassporte!
