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I know that many webmasters don't keep in touch. There was a time when I would go weeks without even going online. Sometimes you go on vacation or pretty much just set things up so they run themselves. I agree that freezing Epass payments by default would have been the best thing to do. But I can't blame Topbucks much for this either. I think it was just a bad choice made with the info they had at the time. They can't predict the future and they probably expected this to be resolved by now.
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