Dear Nuno F Silva,
Thank you for your email. In regards to your concern, please be advised
that as per the new update received from our Account Verification
Department, you will be unable to use the funds which are available in
your Visa Virtual Card.
Our Account Verification Department is working to resolve the issue. Once
the issue is resolved, you will be able to use the funds which are
available in your Visa Virtual Card. We do not have the exact time-frame,
when the issue will be resolved. The funds are safe and secure.
As per our records we could see that you have set your e-Wallet as Default
Credit Fund, you will be able to receive the future payments into your
e-Wallet and withdraw them to your Personal Bank Account through Bank Wire
Transfer. If you have a US Checking Account or MasterCard Credit/Debit
Card, then you can register and verify it to withdraw the funds to the
respective Accounts.
We seek your co-operation and patience.
I hope this has answered your question. If you have any further concerns,
please contact our Customer Service at the contact information listed
below.
Best Regards,
Vindhya.S
ePassporte Account Holder Services
Email:
[email protected]
Phone:+1.310.301.2001