I got the form to be completed in my account and ePass replied to me very fast, under 24 hours.
Tomorrow I will upload the form and the ID for an wire transfer and I will tell you if all goes well. I do not take all my money cause I thing all will be fine in the end ....
I have called them also and they answered to my phone call very fast aslo, so I think they are working on the problem.
I am using ePassporte since 2003 and never had a problem with them, all was very fast and profesionally done.
So, just stay and wait, for those who do not have money in their walett, don't panic and don't send a lot of emails to them cause they try to resolve the problem.