I am getting a little tired of being told that my money is "safe". Money that I cannot access, money that nobody knows whether or when I will ever be able to get, is not "safe and secure".
In response to the initial message from Epassporte before I ever saw this thread, I sent (without much hope, having had such bad luck with general Epassporte support before) a message center inquiry asking how I could access the funds locked on my Virtual Visa. This is what they told me:
Quote:
In regards to your concern, please be informed that your funds are
available in your Visa Virtual Card (Account). As per the new update
received from our Account Verification Department, you will be unable to
use the funds which are available in your Visa Virtual Card.
Our Account Verification Department is working to resolve the issue. Only
once the issue is resolved, you will be able to use the funds which are
available in your Visa Virtual Card. The funds are safe and secure.
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Thank you so much Swaroop S. for precisely nothing. I don't think 'safe and secure' means the same thing your dialect of English as it does in mine.