From what I read in this thread, it makes sense for epassporte to freeze the virtual accounts.
If their VISA functionality was cut off and if they have to keep the VISA money as a reserve at all times, they simply cannot release the money. Even if they have access to their account, they cannot do so. If they allowed the transfer to the wallet, then they would no longer be covered.
So assuming that the info is true and their bank is healthy and it is only a VISA problem for epass (and not the bank), then the only way to release the funds in the virtual account is to fix the problems with VISA or to abandon the credit card business entirely (which would no longer require them to keep a reserve).
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ICQ 14-76-98 <-- I don't use this at all
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