Quote:
Originally Posted by 27tim
Hey Man,
I've used their shit for a while - their customer service SUCKS ASS, it always has. The only decent one there is Mike Zhang MSN: [email protected] email: Mike AT topcmm DOT com
The rest only have the stock answer "email support" or "I don't know"
If you just got v8.0 then I also pity you, I upgraded and had like 3 days of hell while every memeber pointed out a list of bugs and had to downgrade again to v7.5
Once you get it set up and intergrated it works okay, just when its running don't touch it or upgrade ;-)
Oh yeah, I've had the licence thing too, did you try to reinstall on teh same machine when you ran into issues or reapply the licence? Thats what did it for me - it was liek national holiday in China for something, I had to wait days running in demo mode.
Heh, did I mention, their customer support SUCKS ASS! |
Tim,
Sorry to hear about the bugs and issues you had. So far in 8.0 I haven't seen any (yet), thankfully. The license issue got sorted out. It turns out their mails were being blocked (which I asked one of their support to mail me to verify I was receiving their mail, to which he responded "just wait"). When I added a module into the system, the license was modified making the old one invalid/inactive. I don't know why their sales guy told me it was due to piracy. Either way, it's all sorted out now and it was a matter of miscommunication.
One thing I'll add though, is you're right about the support. Mike IS the only reliable one there, and luckily he was my sales rep from the get-go. The time difference thing is a pain in the ass only because they should have competent reps ready to serve US-customers if they're going to sell to them. People should be awake and able to function however necessary at US business hours too. That's the issue, is that if there's a license issue or some such, the only person that has the power to help doesn't get there until business open during their timezone.
What bugs did you find, by the way?