I've often wondered if those cancel reason drop down menus really give you accurate feedback.
If I'm not mistaken "satisfied customer" or "no problem just moving on" are the first options so I'd imagine most ppl take those.
When I'm cancelling something I don't want to have a fucking conversation with you about it, I just want to tell you to stop billing me and get on with my life.
Now charging back if you admit you authorized the charge is bullshit, but I wouldn't put a lot of weight behind the "satisfied customer" shit.
