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Software being resold all too frequently is pirated. Not just on eBay, but on Craigslist and other venues too. Buyer beware!
At best, the software may not work ... but at worst, it may come with unwanted extras, including malware and keyloggers.
In regards to returning for refund, if it's pirated software (assuming you state that as the return reason), you may not need to mail it back.
Ron
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Domagon - Website Management and Domain Name Sales
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