There are many reasons why support from some programs are that way.....
*Cost cutting measures which usually means the experienced and higher paid are dropped.
*Hiring of those to start with that are not qualified or just do not give a shit to begin with.
*Lack of communication between the reps and those in charge. (Blame could be on either party or both on this one)
*Having those that were hired for other jobs also filling these type positions simply because they are "there" already.
*In reverse of the one above, having affiliate support doing things not directly related to that area so that their time is limited to actually do what they were meant to do to begin with.
Times like these are when the "weeding out" is in full force. Unfortunately, some "good plants" sometimes get removed along with those "weeds" imho.
There are still some good ones out there but in general, I'm willing to bet that the self sufficient affiliates are doing better nowadays as most serious webmasters can not afford to try 30 different programs to find the one or two that might actually be of serious help.
Just my thoughts for what they're worth
