Quote:
Originally Posted by CyberAge-Dave
How did we handle support before the internet? Our phone rings all day long, even though a member can email us at any time. People want something, they want it now. Especially in this business when they have their dick in one hand and a credit card in the other.  |
Eh, if I answered my phone or let people "chat for a few" as much as they wanted I wouldn't get crap done. I love the people that get on the phone to do biz and the first 20 minutes are them telling me how awesome they are. Also if you aren't talking to the "right" guy, they have to find out what they can do, etc.
And I think members is different from B2B internet workers. We should know how the internet works... members don't. Our CS guys have a list of the best questions. "What's a browser?" If any rep had that question, they'd be gone.