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I know it is an epic fail. And this might not be your customer. But I know that I do not know everything, and if I am in the process of hiring a designer and I ask a stupid question. I would hope he would explain it to me in hopes of having that earn him my business instead of him going and posting it on a message board. Unless you are a millionaire and you do design for fun (both of which i doubt), you should do anything short of sucking someones dick to get there business. I personally wouldn't hire you now just on the fact I would be afraid to ask something and you would think I am 'dumb'.
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