justinsain

When I bought my new TV at Best Buy I went and got the directTV deal with it because they had a killer deal for a year and I wanted the HD which my cable provider couldn't deliver at the time.

My first mistake was giving directTV my CC# so they could get their money each month.

When Direct came out to install the dish it turned out I couldn't receive HD signals because this huge tree was in the way of the only place they could put the dish so I was going to have to go to a regular dish which meant they would have to redo the work order and send someone out later.

Another guy came out and got a regular dish working fine. When they changed the work order they also changed the price because I was no longer eligible for the Best Buy deal because that was for only the HD dish. Now I'm paying more for directTV for the same channels that I was getting from my old cable guy PLUS I was locked into a 2 year contract. That was my second mistake.

I hated the Dish because it lost the signal every time it rained hard here in Florida and that's almost every day in the summer.

Finally, my cable company was able to put out HD and I was able to switch back to them and get HD plus internet for $103 a month compared to Direct's $120 just for regular signals and the basic channels package. I did have to pay an early cancellation fee which I always knew about.

So I call to cancel my service which they promptly do with little fight. They said they will send out a box to return the receiver in which seems fine. What they didn't tell me but is in the contract is they deducted the price of the receiver from my CC ( $320 or something ). It just appears on my statement so I call. They say that the money will be refunded back into my account when the receiver is returned to them. I say fine but I only cancelled a few days ago and you haven't sent me a box yet. They said tuff, that's just the way we do it and it's in the contract which I didn't look at because I signed up at the counter at Best Buy over the phone when I bought my TV.

So it takes them over a month to send the return box. I pack it up and send it back FedX the same day. Two weeks go by and no refund so I call again and they say the receiver was received at some place where they check the condition of it before the refund. I ask how long that takes and they say they have up to 90 days to return the money.

So for the month it took them to send a return box and 3 months to refund the money they held my $320 that they took out four days after I cancelled my account. The whole thing was a big nightmare and I eventually put it behind me instead of letting it eat me up.

They still send me letters every month a year later to try and get me to come back.

Good riddance