Quote:
Originally posted by Kimmykim
If B of A called me or mailed me or sent carrier pigeons to let me know that my cards had been compromised but they were sending me new ones overnight I'd be delighted. Not pissed.
But then again what it would cost them to do that would fuck them for the quarter and their public profits, not to mention the backlash.
Get it?
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Of course I get it: "Not to mention the manpower and cash required to cancel and reissue several million card numbers."
Anyways, you may be delighted, but others would be pissed. I've had customers give me shit after they lost their card because I couldn't get them a new one the next day. If only I could tell them "Yes, I could get a card sent by courrier to you tomorrow, but you're really not worth it to us.".
Like I said, those whose accounts were compromised were advised and given the opportunity to cancel them. We left the decision to them. Some opted to cancel, others didn't.