Originally Posted by lagcam

Epassporte's requirements are very specific and if somebody in your bank sent the payment "how they always do international payments" rather than specifically as requested by epassporte there will be problems.

I have one bank that just cannot do it right so I gave up with them.

Get your bank to send you a copy of the "MT103" form that they sent to epassporte's bank.

If you then send that to epassporte they should be able to locate the funds quicker for you.