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Epassporte's requirements are very specific and if somebody in your bank sent the payment "how they always do international payments" rather than specifically as requested by epassporte there will be problems.
I have one bank that just cannot do it right so I gave up with them.
Get your bank to send you a copy of the "MT103" form that they sent to epassporte's bank.
If you then send that to epassporte they should be able to locate the funds quicker for you.
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