As always, CCBill is committed to providing the best services possible. Our new reports system was built to add flexibility and provide in-depth reporting previously unavailable. Within that system we added the ability to notify us of bugs for issues such as these that may arise during any new software rollout. CCBill spent over 1 year developing, integrating, and testing this new product. In addition to our own internal testing, a group of our clients has been testing it for over two months to achieve the smoothest rollout possible. One thing to remember is that when a bug is noted, CCBill's staff needs time to analyze and fix the issue.
This issue might relate to one that was brought to our attention last night, one related to a "reporting feature" in our new release. The database is accurate and if sales have occurred, all partners and webmasters will get their proper credit. If anyone is having other issues or would like to provide their account number and some examples, we will be happy to resolve those as well. Also, please feel free to continue to use the bug report feature in new reports.
We would like to remind everyone that our technical support is available to contact 24/7. We would also remind everyone that working directly with us instead of through public forums is more likely to ensure a timely response as we can get accurate information which is easier to use when identifying and tracking any problems.
As always, I am available over icq
[email protected]
45471840
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