Since I'm not the only one using registerfly it could be interresting to get other peoples comments on what happened to me.
The story began a few weeks ago when I had 5 domains I wanted to renew. They had little traffic so it was barely worth it in my opinion. I found the domains I wanted to renew, choose 1 year and filled out the payment form. After that a sort of status page appeared that said the domains was added to some sort of renewal queue. I refreshed the page a few times (bad idea!) til I got "ok" or something simular. Ey, happy so far, why wouldn't I be?
Just to be sure I went to the domain manager to confirm that the domains had been renewed. WTF, renewed until 2007 it said! I checked out the renewal history and it confirmed that 3 ordernumbers had been processed (one of them actually renewed the domains twice!!). One ordernumber for every refresh I did.
I contacted support and had some strange replies the past couple of weeks. All sorts of questions about the domains and finally they asked me to send my card number. I'm not going to send them my card details in a support ticket!
Today I got this brillian answer I just had to share with you:
Quote:
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My boss has told me that you were charged for all of your years of registration. You will have the domain names for the time you paid for and years can't be removed. If the years could be removed we would do so and refund your card but because you refreshed your browser (and work with a live connection to the registry) you will have to pay for the years on your domain names. At least you have renewed them at the discounted pricing before we raise it in the near future.
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Seemes like they've got a serious bug in their renewal system. What do you think? Comments?
The most annoying thing was his last comment though!