Quote:
Originally posted by makinbank
Epoch's support is the best I've seen, maybe its the fact that you bug them SO much that they are taking longer. But in my 7 months processing with them, never had 1 problem with support.
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We never bug them. Fact is, Epoch's tech support was AWOL on Saturday, and that's not our fault.
To Epoch's credit, they finally called me back on Sunday and fixed the issue. (But not before we had to do a lot of explaining to many affiliates.)
I still feel if a sales rep or tech person gives his word to call you about an issue by a certain time, he should do it. There are plenty of processors out there who don't keep their word. Like WSB.