I thought Epoch's tech support was supposed to be good. That's one of the reasons I recently signed up with them. But I am pretty disappointed this week.
2 current issues:
1) I have called their tech support 3 times so far today (Saturday). Nobody answers, though they claim to have 24-hour support. A voicemail comes on: "Sorry you've missed Langston..." I've left 3 messages, but nobody has returned my call.
I guess I need to leave a 4th message now? Who has time to wait like this? Am I out of luck until Monday?
2) I set up an Epoch affiliate signup page, but when one goes to the page (hosted by Epoch), a password prompt pops up! Obviously, potential affiliates coming to that (public) page for the first time, in order to sign up, should not be asked for a password. I have tried to get this fixed for 5 days. Every day I am told (by my sales rep and tech support people) that (1) it will be fixed by "tomorrow," and (2) someone will call me about the issue. Neither has happened.
Supposedly, there is only one programmer in the entire company, Manesh (spelling?), who can fix this simple problem (of a password-protected file being inappropriately called by the web page). I was promised that he and my sales rep would call me at 10 AM yesterday. Nobody called me.
Is any other webmaster experiencing these kinds of problems?
Does 24-hour tech support mean per day, or per week?
