If you are on the mainstream side of the business i might be able to assist... i have faced many of the same issues for a lot of our mainstream continuity clients the past few months and have some good solutions and ideas on how to also assist in bringing down Chargebacks, Order confirmation calls and verification processes with call center partners.
If you are interested in discussing i might be able to assist as my group has also been in the mainstream business for over 10 years as well. If i can be of assistance to any of these issues please email me.
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