Quote:
Originally Posted by V_RocKs
Is it possible that your current processor was flooded with customer service calls when people saw charges they didn't realize would be there because you told them about the charges on a different page with a TOS link?
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we have customer service setup with a call center. our reps discuss the entire process with each and every customer to clarify any questions. also offering refunds.
and yes we did of course had TOS setup. our process is clearly stated in multiple areas other then the fine print which they must also agree to.
we just talked to a rep today and she said the reason it was locked is that our account read "$5000 limit per month". even though our rep (that all of a sudden no longer works there anymore) told us it is unlimited. we have copies of these emails also. we were admittedly naive for trusting them and now we are currently paying the price. so is business.
also you would think that when you hit say even $5000 in one day when it is the month total allowed. that they would lock the account then. or at least inform you that your cap is reached. but yet they continue to accept charges 10x that amount.
things that make you go hmmm.