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That's not normal for CCBTools they always answer my questions super fast. One of the best support programs in the biz in my opinion, other (un-named) software companies need to take example from them.
I know that Tanker is at the XBiz show in LA.
Chances are yours just got over looked by mistake. Tanker will get back to you toot sweet, I'm sure.
I forwarded him this thread just incase.
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