Quote:
Originally posted by BrettJ
but systems that have been a work in progress ... like yours and ccbill ... are extremely complex systems... I'm in the paysite game for 2 yrs now ... and i'm still learning finding out about features that have been in the system for years....
it's a horrible policy to let your clients stumble through the system that you built .... hoping that they will come upon a tool that can materially change revenue, retention, and their margins
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Epoch clients get regualr emails and announcements from Rand with features as they are released. We will send Tech Support to your offices if you need that sort of help, to integrate features.
We want all Epoch clients to use all Epoch features because we will all make more money.
I agree that the system is flawed, but we try.
Suggestions are always welcome.