Quote:
Originally Posted by BFT3K
I understand that, and as far as CCBill goes - I am currently all-in.
It just seems that almost every CCBill thread has been about problems people have been experiencing, from jpost errors, to admin stat errors, to email omissions, to over-the-top scrubbing on good cards, and on and on!
I'm sure 80 to 90% of the complaints have to do with an overall slow-down in sales, but it seems a good 10 to 20% of the issues are technical, which is something they need to correct and answer to.
I would like to read about how they are upgrading this, and improving that, and securing the other thing, so that they can start building back trust and confidence again.
I'm not bashing them, as I use them. It is because I use them that I want to read some good news from them, and not more of these depressing threads.
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i've seen all the complaints and most of the people complaining are doing so for drama sig views
a jpost error could be anything, doesent happen all that often, i got an email notification about one the other day, was a dns issue, but the sale went thru and by the time i checked to see if the username was added to my password file a few minutes after getting the email, it was. Just because you get a jpost error email notification doesn't mean it's the end of the world and doesn't necessarily mean it's ccbill's fault. In my case it could have been my fault that my connectivity with ccbills script was not there for that particular moment. That just rarely happens and when you throw it in the mix of all the bashing it creates unnecessary skepticism.
The only big issue that I have heard about and was involved with lately was the short payment issue. This issue was isolated to only the sponsors that had migrated to WMS. (i was one of them) For a whole month my affiliates were not paid their 50% cut and their commission remained in my cut. I know CCBill has been on top of this as I was personally called and made aware of it (on a Sunday no less) they worked round the clock to fix it and get the accounting reports corrected.
The clincher is that this only affected less than 150 CCBill sponsors. (the ones that had migrated to WMS) Just think of all the ccbill sponsors there are and what a small percentage this affected. By reading it on the boards it sounds 1000 times worse than it was. Message boards have a tendency to amplify things like that. I don't know why but i'm sure it's something to do with drama and dirty laundry. People love to here about it.
So in conclusion I wouldn't worry about CCBill. They are on their problems (when they have one) like white on rice.
I have been in contact with CCBill a lot lately about this new WMS. They are improving things alot with this new system and it looks very promising. I could make several threads about how good i think it is but those threads will be buried in 1 day.
Bottom line. PEOPLE WANT TO HEAR ABOUT THE BAD THINGS.