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Old 01-11-2010, 10:56 AM  
Tanker
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Location: Oakville, Ontario, Canada
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Quote:
Originally Posted by will76 View Post
thats a good question, who is the customer. Not sure if that matters from a stand point of charging people to receive a payment or not...

I had to think about this one for a couple minutes. I would think in all cases the customer is the person who is doing the paying. If you are paying for a service then you are the customer. The person paying the hosting company for bandwidth is the customer. In your example I would say the program is the customer, they are paying for a service.

However, I see the affiliate's relationship as more of a B2B transaction. Not employee/owner or company/customer.

Which ever way you look at it, no party should be charging the other party a transaction fee to send them the money they are owed UNLESS they provide multiple options for payment that are a convenience so they can receive payment fast, such as a wire. There should always be at least 1 "free" way for them to get paid. Services were provided, payment in full should be made. Checks, in the US at least are very inexpensive to send to other people in the US. If you are sending international and it is very expensive for you to send checks then I completely understand not offering that option or putting a fee on it. However you should be able to offer another option that is cheaper for you such as epassporte that you do not charge the other party a fee to receive the money they are owed.


I have heard this question brought up hundreds of times with various companies

I agree its part of your business model set up your options and give a free option to get your money! even if it means waiting for a higher payout to be achieved


We don't charge to get a check at MIP but we do for epassport as it cost us a significant amount to use this option from wiring into epass to sending funds
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