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Don't know what you mean by the change your last name part but if you haven't sent them a message through the transfer center, do that explaining what you're experiencing. Obviously too late to expect an answer today (Monday) but they should answer it tomorrow. Sometimes they operate slowly with stuff - like I said, the worst thing they ever do is nothing, meaning taking a long time for something or flat out sitting idle on a transaction when something needs to be done. This sounds more like they are just taking a while to confirm verification.
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