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Hi shima, you're a designer so I feel you. But just don't, ever, do this type of thread.
The phone is your friend for this. Pro people talk on the phone. Find the one who will process your payment, call, explain your situation, and this will be settled in a pro way. The weird stuff should be dealt with in private.
Python/Dollarmachine is a very good company to work with and you may have lost a whale account because of a thread that won't do much for you in a positive way.
Cheers, all the best!
Bruno
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