Quote:
Originally Posted by SeanLEE
So once an affiliate program using the NATS system has stated you have multiple chargebacks-
To check the authenticity of the chargebacks we would request from the Affiliate program
what exact piece of information?- The chargeback receipt? What is the name of the file or document on NATS we would need to request?
If the affiliate program refuses this information- would NATS be entitled to give an Affiliate Programs chargeback information to an affiliate?
Once given this information we then we would cross-reference this with the processor?
Does the processor have a privacy clause or they are obligated to tell us yes these chargebacks or real- or no they dont exist?
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Affiliate program operators will have varied amounts of information regarding chargebacks depending upon which processor(s) they use. Typically they only have a post from the processor or an entry in a poll indicating the chargeback.
I can't speak as to what a processor's privacy policy is. You would have to contact the processor.
Unfortunately I can't discuss what we would or wouldn't do on a hypothetical situation.
If you wish to discuss a specific situation with details and information, as I said, I will.
As a general note. If a program is showing that you have a FIFTY percent chargeback rate something is wrong somewhere.